LuminAura Website Terms of Use

This draft is for a UK consultancy and portfolio website. It governs visitors’ use of the site; it does not replace the separate service agreement, proposal or statement of work required when LuminAura accepts a client project.
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• [LEGAL ENTITY NAME]

• [COMPANY NUMBER]

• [REGISTERED OFFICE ADDRESS]

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• [VAT NUMBER, IF APPLICABLE]

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Website Terms of Use
Last updated: 21 July 2026
1. About these Terms
These Website Terms of Use govern your access to and use of www.luminaura.co.uk, including its pages, content, portfolio, images, videos, forms and other features.
By accessing or using this website, you confirm that you accept these Terms and agree to comply with them.
Where you do not agree with these Terms, you should not use the website.
These Terms apply only to use of the website. They do not govern consultancy, branding, creative, production, marketing or other services commissioned from LuminAura. Those services will be subject to a separate proposal, service agreement, statement of work or other written contract.
2. About LuminAura
LuminAura is a London-based brand consultancy providing services including brand strategy, identity development, creative direction, content production, digital growth, marketing and related consultancy.
LuminAura is a trading name of:
Legal entity: [LEGAL ENTITY NAME]
Company number: [COMPANY NUMBER, IF APPLICABLE]
Registered in: England and Wales
Registered office: [REGISTERED OFFICE ADDRESS]
Business address: [BUSINESS ADDRESS, IF DIFFERENT]
VAT number: [VAT NUMBER, IF APPLICABLE]
Email: info@luminaura.co.uk
Website: www.luminaura.co.uk
References in these Terms to “LuminAura”, “we”, “us” or “our” refer to the legal entity identified above.
3. Other Policies
These Terms should be read alongside our:

• Privacy Policy, which explains how we collect and use personal information; and

• Cookie Policy, which explains how cookies and similar technologies are used on the website.

Additional terms may apply to particular website features, events, webinars, downloads, competitions or services. Where additional terms apply, they will be made available to you before you use the relevant feature or service.
4. Accessing the Website
The website is made available free of charge.
We do not guarantee that:

• the website will always be available;

• access will be uninterrupted;

• every feature will operate without error;

• the website will be compatible with every device, browser or system;

• all content will remain available permanently.

We may suspend, withdraw, restrict, modify or discontinue any part of the website where reasonably necessary, including for maintenance, security, operational, legal or commercial reasons.
Where reasonably practicable, we may provide notice of material periods of planned unavailability, but we are not required to do so.
You are responsible for ensuring that anyone who accesses the website through your internet connection is aware of these Terms and complies with them.
5. Information Provided on the Website
The website is provided primarily to:

• explain LuminAura’s services and approach;

• present selected projects and experience;

• provide general information about branding, creative work and digital growth;

• allow prospective clients and collaborators to contact us;

• provide access to relevant resources and information.

Website content is provided for general information only.
It should not be treated as:

• legal advice;

• financial advice;

• regulatory advice;

• investment advice;

• tax advice;

• professional advice tailored to your particular circumstances;

• a guarantee of any commercial, marketing or creative result.

You should obtain appropriate independent advice before acting or refraining from acting on the basis of information contained on the website where your circumstances require it.
6. Accuracy of Information
We take reasonable care when preparing and maintaining website content. However, we do not guarantee that all information will always be:

• complete;

• current;

• accurate;

• free from omissions;

• suitable for a particular purpose.

Branding, marketing, technology, digital platforms, legislation and industry practices may change over time. Content may therefore become outdated after publication.
We may amend, update or remove website content without notice.
Where you identify an apparent error, contact us at info@luminaura.co.uk.
7. No Offer or Automatic Client Relationship
Content displayed on the website does not constitute a binding offer by LuminAura to provide services.
Submitting an enquiry, requesting a consultation, downloading material or communicating with us through the website does not automatically:

• create a client relationship;

• require LuminAura to accept an instruction;

• guarantee that we are available;

• reserve production dates or resources;

• create an obligation to provide a proposal;

• create a contract between you and LuminAura.

A client relationship begins only when the relevant parties enter into an express written agreement or when LuminAura otherwise confirms acceptance of an engagement in writing.
Any services, fees, timelines, deliverables or anticipated results discussed on the website are indicative unless incorporated into a written agreement.
8. Proposals, Estimates and Results
Any references to services, packages, campaigns, processes or outcomes are general descriptions only.
The precise:

• scope;

• deliverables;

• fees;

• payment schedule;

• timetable;

• responsibilities;

• approval process;

• intellectual-property arrangements;

• third-party costs;

• performance measures;

will be confirmed in the relevant proposal or service agreement.
LuminAura does not guarantee any particular level of:

• revenue;

• sales;

• enquiries;

• leads;

• followers;

• reach;

• engagement;

• press coverage;

• audience growth;

• investment;

• business growth;

• search-engine ranking;

• campaign performance.

Commercial and creative results depend on numerous factors, including the client’s offer, market conditions, audience, budget, approvals, participation, competition, third-party platforms and implementation.
9. Portfolio, Case Studies and Project Information
The website may feature selected projects, case studies, client names, campaign materials, testimonials, collaborators and examples of professional experience.
Portfolio content is provided to illustrate relevant capabilities, experience and creative work.
Unless expressly stated otherwise:

• project results are specific to the circumstances of that project;

• previous results do not guarantee future outcomes;

• client names and trade marks remain the property of their respective owners;

• inclusion of a third-party name or trade mark does not imply an endorsement beyond the relationship described;

• project work may have involved clients, founders, collaborators, production companies or other partners;

• credits and descriptions should be read in the context provided on the relevant project page.

Certain projects may represent collective professional experience gained by LuminAura’s founders or team members before or alongside LuminAura’s establishment. Where relevant, the project page may identify the capacity in which the work was performed.
If you believe that any project credit, image, trade mark or description has been used incorrectly, contact info@luminaura.co.uk with sufficient information for us to investigate.
10. Intellectual Property Rights
Unless otherwise stated, LuminAura or its licensors own or are authorised to use the intellectual-property rights in the website and its content.
This may include rights in:

• text;

• copy;

• graphics;

• visual identity;

• layouts;

• designs;

• photographs;

• films;

• showreels;

• audio;

• animations;

• illustrations;

• case studies;

• methodologies;

• names;

• logos;

• trade marks;

• downloadable materials;

• software and source code.

All such rights are reserved.
Third-party trade marks, images and materials remain the property of their respective owners.
11. Permitted Use
You may:

• access and view the website for lawful personal or professional purposes;

• share links to publicly available pages;

• print or download reasonable extracts for private reference or for evaluating whether to engage LuminAura;

• refer colleagues or professional contacts to the website.

Any permitted copy must retain relevant ownership notices and must not misrepresent the source or context of the content.
12. Prohibited Use of Website Content
Unless you have received prior written permission from LuminAura or the relevant rights holder, you must not:

• reproduce substantial parts of the website;

• republish website content on another website or platform;

• sell, license or commercially exploit website content;

• use photographs, videos, designs or case studies in your own portfolio;

• modify creative work and present it as your own;

• remove copyright, trade-mark or credit notices;

• use LuminAura’s branding in a way that suggests an unauthorised relationship;

• create derivative commercial materials from website content;

• frame or mirror the website;

• systematically scrape, harvest, extract or compile website content or data;

• use website content to train, develop or improve a commercial artificial-intelligence system without written permission;

• use the website or its content in a misleading, defamatory or unlawful manner.

Nothing in these Terms prevents use permitted by applicable law that cannot lawfully be restricted.
13. LuminAura Names, Marks and Methodologies
The names LuminAura, The LuminAura Lens™, LuminAuraIQ™, related names, logos, visual assets and methodology descriptions may be protected by copyright, trade-mark rights, passing-off rights or other intellectual-property protections.
You may not use them:

• as part of a business or trading name;

• as a domain name or social-media account name;

• in advertising or promotional material;

• in a way that suggests sponsorship, certification, endorsement or affiliation;

• to describe services provided by another organisation;

without prior written authorisation.
14. Material Submitted Through the Website
Where you submit an enquiry, proposal request, document, link, image or other material through the website, you confirm that:

• the information is accurate to the best of your knowledge;

• you are entitled to provide it;

• doing so does not infringe another person’s rights;

• it does not contain unlawful, defamatory, threatening or malicious material;

• it does not contain harmful software or code.

You retain ownership of material you submit.
You grant LuminAura a limited permission to access, store, copy and use the submitted material only as reasonably necessary to:

• review and respond to your enquiry;

• assess a potential engagement;

• prepare a proposal;

• provide requested services;

• maintain appropriate business and legal records.

Submission of material does not transfer ownership to LuminAura and does not authorise us to publish confidential materials without an appropriate basis or permission.
You should avoid submitting highly confidential, commercially sensitive or special-category personal information through a general website form unless we have agreed an appropriate method for receiving it.
15. Acceptable Use
You must use the website only for lawful purposes.
You must not:

• commit or encourage fraud or unlawful activity;

• impersonate another person or misrepresent your identity;

• submit false or misleading information;

• attempt to gain unauthorised access to the website or connected systems;

• interfere with the website’s operation, security or availability;

• introduce viruses, malware, ransomware, spyware or harmful code;

• conduct unauthorised security testing;

• overwhelm the website through automated requests or denial-of-service activity;

• use automated systems to collect information without permission;

• use the website to send spam or unsolicited promotional material;

• infringe intellectual-property, privacy, confidentiality or other legal rights;

• use the website in a way that may damage LuminAura’s reputation through false association or misrepresentation.

We may restrict or block access where we reasonably believe these Terms have been breached or the website is being misused.
16. Links from Our Website
The website may contain links to websites, social-media platforms, embedded media or services operated by third parties.
These links are provided for convenience and information.
Unless expressly stated, LuminAura does not:

• control third-party websites;

• approve all information they contain;

• guarantee their security or availability;

• accept responsibility for their privacy practices;

• endorse every product, service or opinion appearing on them.

Your use of a third-party website is governed by that third party’s own terms and policies.
You should assess those terms and policies before providing information, making payments or relying on third-party content.
17. Linking to LuminAura
You may link to publicly available pages on the website provided that the link:

• is lawful and fair;

• does not damage or exploit our reputation;

• does not suggest an association, approval or endorsement where none exists;

• does not misrepresent LuminAura or our services;

• does not place the website within a frame;

• is not displayed on a website containing unlawful, infringing or materially misleading content.

You must not link directly to non-public, restricted or unpublished material.
We may request removal of a link where it breaches these conditions or creates a misleading association.
18. Website Security
We take reasonable steps intended to maintain website security. However, we do not guarantee that the website will always be free from:

• viruses;

• malicious code;

• technical defects;

• cybersecurity threats;

• unauthorised interference.

You are responsible for:

• using appropriate security software;

• maintaining secure devices and browsers;

• protecting your own systems and data;

• verifying files before opening or downloading them.

You must not knowingly introduce malicious material or attempt to compromise the website.
19. Our Responsibility to You
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• any other liability that cannot lawfully be excluded or restricted.

If you are using the website for business purposes
To the fullest extent permitted by law, LuminAura will not be liable for:

• loss of profit;

• loss of revenue;

• loss of business;

• loss of contracts;

• loss of anticipated savings;

• loss of goodwill or reputation;

• loss or corruption of data;

• loss of business opportunity;

• indirect or consequential loss;

arising solely from your use of, inability to use, or reliance upon the general content of the website.
You are responsible for obtaining professional advice and conducting appropriate checks before making business decisions.
If you are using the website as a consumer
Nothing in these Terms affects your statutory rights.
We are responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.
We are not responsible for loss or damage that:

• was not reasonably foreseeable;

• resulted from information or circumstances outside our reasonable control;

• arose from business or commercial activity, where you were using the website as a consumer.

The website is provided for general information and business-promotion purposes and is not supplied as a paid consumer digital service.
20. Events Outside Our Reasonable Control
We are not responsible for website interruption, delay or failure resulting from circumstances outside our reasonable control.
These may include:

• failures of hosting or telecommunications providers;

• internet outages;

• cyberattacks;

• power failures;

• industrial disputes;

• governmental or regulatory action;

• natural disasters;

• public-health emergencies;

• failure of third-party platforms or services.

This does not affect any responsibility that cannot lawfully be excluded.
21. Suspension and Termination
We may suspend or terminate your access to the website where we reasonably believe that you:

• have breached these Terms;

• pose a security risk;

• have used the website unlawfully;

• have infringed our rights or another person’s rights;

• have interfered with the website’s operation.

Termination or suspension does not affect rights or obligations that arose before the relevant date.
Provisions intended to continue after termination—including intellectual-property, liability and governing-law provisions—will remain effective.
22. Changes to the Website
We may change the website from time to time to:

• update content;

• reflect changes to our services or brand;

• improve functionality;

• respond to security concerns;

• comply with legal or regulatory requirements;

• remove outdated or unavailable material.

We are not obliged to retain any particular project, service description, article, image, video or feature permanently.
23. Changes to These Terms
We may update these Terms periodically.
The latest version will be published on this page and identified by the “Last updated” date.
Changes take effect when published unless a later date is stated.
Your continued use of the website after a revised version is published constitutes acceptance of the updated Terms. Where a material change requires additional notice or consent under applicable law, we will take appropriate steps.
24. No Waiver
Where we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
A waiver is effective only where it is confirmed expressly in writing.
25. Severability
Each provision of these Terms operates separately.
Where a court or competent authority determines that a provision is unlawful or unenforceable, that provision will be modified or removed to the minimum extent necessary.
The remaining provisions will continue in effect.
26. Third-Party Rights
Unless these Terms expressly state otherwise, a person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999.
This does not affect any right or remedy available independently of that Act.
27. Entire Agreement Concerning Website Use
These Terms, together with the Privacy Policy and Cookie Policy, constitute the agreement between you and LuminAura concerning use of the website.
They do not replace or amend any separately signed client, supplier, employment, confidentiality, licensing, production or collaboration agreement.
Where there is a conflict between these Website Terms and a separate written agreement governing paid services, the separate written agreement will take precedence in relation to those services.
28. Governing Law and Jurisdiction
These Terms and any non-contractual dispute arising from or connected with the website are governed by the laws of England and Wales.
Business users
Where you use the website for business purposes, the courts of England and Wales will have exclusive jurisdiction over any dispute arising from or connected with these Terms or the website.
Consumers
Where you are a consumer resident in another part of the United Kingdom, you may also be entitled to bring proceedings in the courts of the jurisdiction in which you live.
Nothing in this section removes any mandatory legal protection available to you as a consumer.
29. Contact Us
Questions about these Terms or the website should be directed to:
LuminAura
[LEGAL ENTITY NAME]
[REGISTERED OFFICE ADDRESS]
Email: info@luminaura.co.uk
Website: www.luminaura.co.uk
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