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Website Terms of Use

Last updated: 23 September 2026
 

1. About these Terms

These Website Terms of Use govern access to and use of www.luminaura.co.uk, including its pages, portfolio, written content, images, videos, forms and other website features.

By accessing or using this website, you agree to these Terms.

If you do not agree with them, you should discontinue use of the website.

These Terms govern use of the website only.

They do not govern consultancy, branding, creative, production, marketing or other professional services commissioned from LuminAura. Those services are subject to the relevant proposal, statement of work, engagement letter, service agreement or other written contract entered into between the parties.

 

2. About LuminAura

LuminAura is a trading name of Zems Entertainment Ltd.

Zems Entertainment Ltd is a private limited company registered in England and Wales.

Company number: 13872380
Registered office: 171 Powerscroft Road, London, E5 0PR, United Kingdom
Email: info@luminaura.co.uk
Website: www.luminaura.co.uk

LuminAura is a London-based brand consultancy providing services including brand strategy, identity, creative direction, content, digital growth and related consultancy and creative services.

References in these Terms to “LuminAura”, “we”, “us” or “our” mean Zems Entertainment Ltd trading as LuminAura.

 

3. Other policies

These Terms should be read alongside our Privacy Policy, which explains how personal information is collected and used.

Additional terms may apply to particular events, services, downloads, registrations, competitions or other website features.

Where additional terms apply, they will be made available where appropriate.

 

4. Accessing the website

The website is made available free of charge.

We do not guarantee that:

  • the website will always be available;

  • access will be uninterrupted;

  • every feature will operate without error;

  • the website will be compatible with every device, browser or system; or

  • all content will remain available permanently.

We may suspend, withdraw, restrict, modify or discontinue any part of the website where reasonably necessary for maintenance, security, operational, legal or commercial reasons.

 

5. Permitted use

You may use this website for lawful purposes and to obtain information about LuminAura, our work and our services.

You must not:

  • use the website unlawfully or fraudulently;

  • attempt to obtain unauthorised access to the website, its servers or connected systems;

  • introduce viruses, malware or other harmful technology;

  • interfere with the operation or security of the website;

  • scrape, harvest or systematically extract website content or data without permission;

  • impersonate another person or organisation;

  • use the website to infringe another person's rights;

  • misrepresent your relationship with LuminAura; or

  • reproduce or commercially exploit website content except where expressly permitted by law or by us.

We may restrict access where we reasonably believe the website is being misused.

 

6. Website information

The website is intended primarily to:

  • explain LuminAura's services and approach;

  • present selected projects, case studies and experience;

  • provide information concerning branding, creative work and related subjects;

  • allow prospective clients, collaborators and other parties to contact us; and

  • communicate LuminAura projects, events and activities.

Website content is provided for general information and presentation purposes.

It is not intended to constitute:

  • legal advice;

  • financial advice;

  • investment advice;

  • tax advice;

  • regulatory advice; or

  • professional advice specifically tailored to your circumstances.

You should obtain appropriate professional advice where your circumstances require it.

 

7. Accuracy of information

We take reasonable care in preparing and maintaining website content.

However, we do not guarantee that every item of information will always be complete, current, accurate or suitable for a particular purpose.

Branding, marketing, technology, digital platforms, legislation and industry practice can change.

We may amend, update or remove website content without notice.

If you identify an apparent error, you may contact us at info@luminaura.co.uk.

 

8. No automatic client relationship

Information displayed on the website does not constitute a binding offer by LuminAura to provide professional services.

Submitting an enquiry, requesting a consultation, registering interest or communicating with us through the website does not automatically:

  • create a client relationship;

  • require LuminAura to accept an engagement;

  • reserve production dates or resources;

  • guarantee availability;

  • create an obligation to provide a proposal; or

  • create a contract.

A professional engagement begins only once the relevant parties have agreed the applicable scope, commercial terms and contractual arrangements.

 

9. Services, fees and results

Descriptions of services, packages, approaches or processes published on the website are general descriptions.

The precise:

  • scope;

  • deliverables;

  • fees;

  • payment schedule;

  • timetable;

  • client responsibilities;

  • approval process;

  • intellectual-property arrangements;

  • third-party costs; and

  • other engagement terms

will be established through the relevant written agreement.

No statement on the website constitutes a guarantee of a specific commercial, financial, audience, marketing or creative result.

Outcomes depend on numerous circumstances, including factors beyond LuminAura's reasonable control.

 

10. Intellectual property

Unless otherwise stated, the website and its original content are owned by, licensed to or lawfully used by Zems Entertainment Ltd trading as LuminAura.

This may include:

  • the LuminAura name and visual identity;

  • the LuminAura spiral mark;

  • written content;

  • designs;

  • layouts;

  • graphics;

  • illustrations;

  • photographs;

  • video;

  • animations;

  • brand systems;

  • methodologies; and

  • other original creative material.

Such content may be protected by copyright, trade-mark, design and other intellectual-property laws.

You may view the website and make reasonable personal or internal-business use of publicly available content.

You must not reproduce, republish, distribute, sell, licence, modify or commercially exploit LuminAura-owned content without prior written permission, except where applicable law expressly permits it.

 

11. Client, collaborator and third-party material

The website may display work created for, with or in connection with clients, collaborators, contributors, partners or other organisations.

Trade marks, company names, logos, photographs, film footage and other material belonging to third parties remain the property of their respective owners.

Their inclusion on the website does not transfer ownership to LuminAura or grant website visitors a licence to use them.

Where portfolio material reflects work undertaken by a LuminAura founder or collaborator in another professional capacity, any relevant attribution provided alongside the work should be taken into account.

 

12. Portfolio and case studies

Portfolio projects and case studies are intended to demonstrate relevant experience, strategic thinking, creative work and project outcomes.

Project descriptions may be edited, shortened or reformatted for presentation.

Client names, trade marks, testimonials, imagery and project material are used subject to applicable permissions, agreements, legal rights and legitimate portfolio use.

Past work and outcomes do not guarantee identical or comparable outcomes in future engagements.

 

13. Events and registrations

LuminAura may use the website to promote or facilitate access to events, including private, invitation-only or registration-based experiences.

Admission to an event is not guaranteed merely because an individual submits an enquiry, registers interest or receives general information about the event.

Specific event invitations, confirmations, eligibility requirements, venue conditions or additional terms may apply.

Where an event is operated jointly with another organisation, the relevant parties may each have their own terms, responsibilities and privacy practices.

 

14. Third-party websites and platforms

Our website may include links to:

  • social-media platforms;

  • portfolio websites;

  • registration platforms;

  • booking services;

  • third-party websites; or

  • other external resources.

These are operated independently.

LuminAura does not control and is not responsible for the availability, security, content, terms or privacy practices of independent third parties.

A link does not necessarily constitute endorsement unless expressly stated.

 

15. Website security

You must not knowingly introduce viruses, Trojans, worms, logic bombs, malware or other material that is malicious or technologically harmful.

You must not attempt to gain unauthorised access to:

  • the website;

  • the server on which the website is stored;

  • connected servers, computers or databases; or

  • restricted areas of the website.

We may report suspected unlawful activity to relevant authorities and cooperate where legally required.

 

16. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes or limits liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation; or

  • any other liability that cannot lawfully be excluded.

Subject to the above, LuminAura is not responsible for losses arising solely from:

  • reliance on general information contained on the public website;

  • temporary website unavailability;

  • independent third-party websites or services;

  • unauthorised third-party interference despite reasonable security precautions; or

  • business decisions made without entering into a professional engagement with LuminAura.

Where you use the website for business purposes, we will not be liable for indirect or consequential loss or for loss of profit, revenue, opportunity, business, goodwill or anticipated savings arising solely from use of the public website, except where liability cannot legally be excluded.

Nothing in this section changes or limits obligations arising under a separate client agreement.

 

17. Privacy and cookies

Our collection and use of personal information is explained in our Privacy Policy.

The website may use cookies and similar technologies.

Where consent is legally required, non-essential technologies will be used only after an appropriate choice has been made.

 

18. Linking to the website

You may link to publicly available pages of this website in a lawful and fair manner provided that doing so:

  • does not damage our reputation;

  • does not misrepresent your relationship with LuminAura; and

  • does not imply approval, association or endorsement where none exists.

You must not frame the website within another website or present LuminAura content in a misleading context without permission.

We may request removal of a link that is unlawful, misleading or materially damaging to our rights or reputation.

 

19. Changes to these Terms

We may amend these Terms to reflect changes to:

  • the website;

  • LuminAura's services;

  • our business practices; or

  • applicable law.

The current version will be published on this page with an updated date.

 

20. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

 

21. Governing law and jurisdiction

These Website Terms are governed by the laws of England and Wales.

Where you use this website in the course of business, the courts of England and Wales will have exclusive jurisdiction over disputes arising from these Terms, subject to any mandatory legal rights that apply otherwise.

Nothing in this section removes any rights that cannot legally be excluded.

 

22. Contact

Questions concerning the website or these Terms can be sent to:

Zems Entertainment Ltd trading as LuminAura
Company number: 13872380
171 Powerscroft Road
London
E5 0PR
United Kingdom

Email: info@luminaura.co.uk
Website: www.luminaura.co.uk

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